Everyone has a Right to receive relevant and timely information in a format suitable to their needs; Everyone has a Responsibility to ask for clarification if they don’t understand the information or the message they receive.
The overall aim of the NRH Communications Strategy is:
- To develop an environment within which we promote effective two-way communication in an integrated, meaningful and measurable way as a core part of our day to day activity.
- To contribute, through effective two-way communication, to the successful implementation of change and continuous improvement, for the benefit of patients and staff.
- To increase the public profile of the hospital and increase awareness of the work we do at NRH.
The Communications Committee at NRH continually work and strive towards creating an environment within the hospital in which effective two-way communication becomes a natural part of the hospital’s culture. The committee comprises members that widely represent the hospital’s communication needs and bring their skill and expertise from clinical, operational and administrative areas as well as patient advocacy and staff representation.
Comments & Suggestions System
A summary report of the suggestions received, and details of any changes implemented within the hospital as a result, is published and circulated to patients and staff each year. Comments/Suggestions Boxes are located in 8 key areas of the hospital. All feedback is welcomed and it enables us to continually improve our service.
In addition to Internal Communications for the hospital, the Communications remit at NRH also includes managing External Communications, for example:
- Media Relations
- NRH Identity – raising public awareness and understanding of the work we do at the National Rehabilitation Hospital
- NRH Website – content management
- Information Literature – we continue to work with all areas of the hospital to facilitate the production of information literature for patients and staff which comply with best practice in terms of accessibility and ‘plain language’ guidelines.
Contact Number for the Communications : 01 235 5557